Returns & Exchanges

At British Grocery, we want you to enjoy every bite of the UK; however, due to the perishable nature of our products, returns are typically limited to damaged or incorrect items. Please notify our customer service team within 48 hours of delivery to resolve any issues with your order.

Return Process

• 1.
  Report the Issue

  Contact our support team via email or our online portal within 48 hours of receipt, providing your order number and photos of any damaged or incorrect food items.

• 2.
  Verification Process

  Our quality control team will review your claim and the provided documentation to ensure it complies with our health and safety return standards.

• 3.
  Return Authorization

  Once approved, we will provide instructions for disposal or return shipping; please note that opened or partially consumed food items cannot be returned for hygiene reasons.

• 4.
  Refund or Replacement

  Upon final approval, we will either ship a fresh replacement of your British favorites or issue a full refund to your original payment method within 5-7 business days.